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To place an order or for
information please call us at :
1-800-960-8686
Or e-mail us and we will call you at your convenience
support@kingsolomoncages.com
Our cages are shipped complete
and this requires a strong crate.
All Shipments are fully Insured!!!
For Our Return Policies please click below
King Solomon's
Return Policies
Yellow Protects Your Shipments
We know how important it is to you that we move your
goods to their destinations damage free and on time. We
designed our new Velocity network with that in mind:
Less handling of your shipments reduces the risk of
damage, and more-direct routing with fewer highway miles
gets your products to their destinations faster. But our
redesigned network is just part of the solution. We also
use equipment specifically designed to safeguard your
products:
- Logistics post trailers are equipped with
shoring and decking beams that lock into position in
trailers to secure and protect shipments from damage
caused by shifting and stacking.
- We employ inflatable air bags to brace your
goods in place after they're loaded onto a trailer.
The air bags eliminate shifting during transportation,
and because they're reusable, we minimize waste and
protect the environment.
- We use strong and durable high-quality,
tri-wall cardboard to surround and protect your
goods while they're in transit.
Our people make the biggest difference, though. They
know they're not just moving shipments; they're moving
your business forward.
Read more.
Ordering & Shipping Information
If your Order has not been shipped and you
decide to cancel, a refund will be gladly given upon our
discretion, some fees will apply. See return policy.
(These Are Custom Cages)
However any Order Cancelled or Refused after it has been
shipped will have
All Restock, All Freight & All handling Charges
deducted from any credit issued.
TO THE
CONSIGNEE
( RECEIVER
) OF GOODS ORDERED!
In
the rare case of a damaged shipment, it is imperative
that you note any irregularities on the Bill of Lading.
Carton ( box ) holes, Dents, tears, etc. MUST BE
NOTED on all copies of the form the driver gives you
to sign when you are accepting delivery.
If you sign for a package and DO NOT note
any irregularities
there is little King Solomon cages or the Good News
Manufacturing can do.
To
Avoid problems with "Hidden Damage"
You MUST OPEN THE CRATE (BOX) and inspect the product
while the freight driver is still present! (They
must stay at least 15 minutes)
If they do not wait you must note" THE DRIVER DID NOT
WANT TO WAIT" on all copies of the
shipping form.
At this
time, if you do find damage you have choices:
1.
Accept shipment- If you feel this is something you
can correct yourself. This can be a time saver!
(We can send parts if applicable)
2.
Refuse shipment- the product will be shipped back to
King Solomon Cages' warehouse, fixed here and sent back
in a timely manner.
In
either case- CALL KING SOLOMON CAGES :1-800-960-8686
If you choose
not open the freight at time of delivery and
you find "Hidden Damage" You must call us
within 24 hours of shipping. And please retain the
original containers and packing for the inspectors and
for shipment back.
You will be
responsible to crate the shipment and for costs in
crating and shipping!
If
severe damage is present please refuse shipment and call
King Solomon Cages!
Contact a Sales Representative @ 1-800-960-8686
or e-mail: support@kingsolomoncages.com
More detailed Information
-
Your Credit Card will
be charged in full at the time the order is
processed.
-
Allow 8-12 weeks
delivery on standard shipments
-
Any Orders Cancelled
prior to shipping will be subject to a 0-20% restock
charge, depending the orders process and any credit
card fees.
-
Any Orders Cancelled
after the merchandise has shipped will be subject to a
35% restock charge and the customer is responsible for
all costs for receiving and returning all merchandise
to King Solomon Cages warehouse. All products and
packaging must be in original and sellable condition
any alterations to original products or packaging may
result in additional charges above the 35% restocking
charge. (Example: Items returned in a box other than
the original packaging, it may become damaged which
makes it impossible to sell as new merchandise)
-
Any Order that has
VISIBLE DAMAGE- must be
refused!,
Please notify the sales department of this refusal and
we will reship your order in a timely manner.
-
YOU MUST OPEN THE
CRATE AT TIME OF DELIVERY to avoid problems
with "Hidden Damage". The freight driver must stay 15
minutes for you to inspect. Please have tools
available. Refuse shipment if you do find
damage-unless you are willing to take care of the
damage yourself, sometime this is a time saver. (If
need be, we can help by sending parts if applicable
and you can file a claim with the shipping company,
for any costs, but you must retain your receipts).
-
If an item has "Hidden
Damage" because you choose NOT to open
it at time of delivery, please call our sales
department within 24 hours of delivery.
You will be responsible for re-crating the shipment to
send it back and cost of shipments, so please save all
crating material.
-
Residential, Tailgate,
Re-Delivery or any other additional service that a
commercial freight carrier may offer is subject to the
cost associated with them and is collected C.O.D. by
the delivering freight line or King Solomon
Cages can charge this fee in advance upon product
ordering. Our shippers provide "Curb Side Delivery
Only" to one location. It is therefore understood that
the customer receiving his/her shipment must have the
means of removing the merchandise off the back of a
commercial freight truck. There is always an option
that the customer may retrieve his/her shipment from a
local freight terminal at no additional charge. The
location of this terminal may vary. If you have any
questions please call 800-960-8686 and ask one of our
helpful salespersons.
It is understood that
proceeding with this order you have read and agreed with
the statement above. These Terms and Conditions are
stated here so you will have a good understanding of
what to expect. These are conditions that have arose
over the years and we wish only to give you an idea what
to expect. We know how to give good service, fine
products, fair pricing and a helpful hand when needed.
So please feel free to contact us anytime. Our business
hours are typically Monday - Friday 9:00 am - 5:00 pm
(PMT). So give us a call @ 800-960-8686.
Truck
Deliveries -
(Does Not Apply to UPS
Deliveries)
Commercial
Truck Freight Lines offer what is termed “Curbed Side
Delivery” which means it is the responsibility for the
customer who is receiving the shipment to have the means
to unload what ever is being delivered. An example of
this would be a forklift or loading dock for items that
can not be lifted off by hand.
King
Solomon Cages can request that the delivering freight
line call our customer prior to delivery to make
additional arraignments. Please note it is not the
responsibility of King Solomon Cages to contact
customers with delivery information; we do this as a
courtesy. Any customers wanting the delivering PRO
number from the freight line should call King Solomon
Cages @ 800-960-8686 option 2 and one will be provided.
Any costs for these additional services (Tailgate,
Residential, etc) are the customer’s responsibility.
(We can arrange these extra services upon original
order)
The three
options available for truck deliveries are the
following:
Business Deliveries -
No additional charges will be incurred as long as there
is a forklift or dock where the merchandise can de
offloaded from the tractor trailer. If you require
"Tailgate Service" you could be charged for that service
King Solomon Cages is not responsible for that charge.
Tailgate Charges may vary our experience is that
“Tailgate Charges Deliveries” to a business usually run
about $30.00 - $50.00 however it could be higher
Residential Deliveries
– Commercial Freight Lines have the right to charge an
additional fee over the basic freight charge for
Residential Deliveries with or without tailgate service.
This fee is an additional charge imposed by the freight
line and King Solomon Cages is not responsible for these
charges. You can arrange this additional service with
the freight line and pay them directly or King Solomon
Cages. Residential/Tailgate Charges may vary our
experience is that “Tailgate Charges Deliveries” to a
residence usually run about $50.00 however it could be
higher
Terminal Pick Up – We
have found that this is a good alternative if you choose
not to have your shipment sent to a residential address
or the business location. This allows some leeway to you
as far as your time since many terminals have extended
hours and some are even open on the weekend.
King
Solomon Cages requests that you consider one of the
above mentioned deliveries means prior to placing an
order; this reduces confusion and frustration when
trying to receive your order.
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